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Our History

In the mid-1990s, a funeral director in Vancouver, BC became increasingly concerned about a growing need within the death-care community – and quickly decided his purpose was to fill that need in the industry. That funeral director was our Founder, Gary Darychuk. Gary founded Directors’ Choice in Saint John, NB in 1997. Saint John’s contact center sector was rapidly growing. The locale provided plentiful opportunities and talent for the emerging young company and passionate entrepreneur.

Seventeen years later, Directors’ Choice is still providing award-winning answering services to funeral homes and others in the death-care community across North America. Handling over 80,000 first calls per year, Directors’ Choice continues to provide comfort and assistance to families at a time when they need it most, and accurate, timely information to clients.

Milestones

1997

Directors’ Choice answers their very first call on October 15th.

1999

Directors’ Choice answers one-millionth call (now answer more than one million calls a year).

2001

Profit Magazine names Directors’ Choice the 14th fastest growing start-up company in Canada.

2003

Directors’ Choice welcomes 1000th funeral home client.

2007

Directors’ Choice celebrates 10th anniversary.

2009

Directors’ Choice upgrades their entire answering system to enhance client services.

Directors’ Choice places sixth in their debut on the list of Best Places to Work in Atlantic Canada.

Directors’ Choice receives 4th Canadian Call Management Association Award of Excellence.

2010

Directors’ Choice receives 5th consecutive CAM-X Award of Excellence

2011

Directors’ Choice launches the first mobile application of its kind for the iPhone.

Directors’ Choice completes exclusive applications for both Blackberry and Android Users.

Directors’ Choice receives 6th consecutive CAM-X Award of Excellence

Directors’ Choice receives 2nd Best Places to Work Award

2012

Directors’ Choice receives 3rd Best Places to Work Award.

Directors’ Choice celebrates 15 Years in the Funeral Industry business.

2013

Directors’ Choice receives 7th Canadian Call Management Association Award of Excellence.

Directors’ Choice receives 4th Best Places to Work Award.

Directors’ Choice launches industry’s First Live Web Chat Service .

Directors’ Choice becomes Premier Preferred Partner with Selected Independent Funeral Homes.

Directors’ Choice launches “Dream On” program for staff and grants 5 dreams!

Directors’ Choice enhances logo with new colors and a new website!

2014

Directors’ Choice launches Version 2 of their iPhone Application .

Directors’ Choice takes their 1000th web chat for their funeral home clients!.

Directors’ Choice integrates with Continental Computer’s Directors Assistant.

Directors’ Choice receives 5th Best Places to Work Award.

Directors’ Choice receives 8th Canadian Call Management Association Award of Excellence.

Directors’ Choice is acquired by Stericycle Communication Solutions!

 
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