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Our Services

Not all interactions are alike – some require special care and compassion. This is particularly true of grieving customers who contact businesses in the funeral or death care industry. No matter the time of day, these calls must be met with dedicated, empathetic support. Directors’ Choice, Stericycle Communication Solutions’ dedicated funeral home telephone answering services, helps ensure no call goes unanswered.

With Directors’ Choice, you can rest assured knowing each and every call will receive unparalleled support from agents who are solely dedicated to serving the funeral and death care industry. We use your custom scripts and protocols to take care of families just as you would – with compassion, expertise, and patience.

First notice of loss (FNOL) calls receive special consideration and attention from our highly-trained, dedicated funeral industry agents. Our Directors’ Choice call center even queues the noncritical calls you miss overnight, prioritizing the most pressing messages to ensure a timely, caring response in the morning.

 

SolutionsCommunication Solutions - Funeral Portal

  • Mobile application
  • Web chat feature
  • Exclusive funeral home answering services and message delivery
  • Live answer
  • Customized messaging
  • Online portal and telephone monitoring
  • Overnight message prioritization
  • Live transfer
  • Calls answered in three rings or less
  • Quick dispatch, within 15 minutes or less

 

Our Commitment

With cutting-edge technology, professionally trained staff and over 18 years of experience exclusive to the funeral profession, we take care of your families just as you would – with compassion, knowledge and reassurance. Plus, we are the only company in the industry that guarantees their services.

We provide a live, dependable voice every time the phone rings, so you will never miss a call again. This service not only safeguards you against competitive shopping, but it also helps drive your business to be more profitable.

 

Communications Solutions - Call Centre

Our Customer Service Representatives

Our award-winning, passionate agents are trained extensively – including spending time in a funeral home – to serve only the funeral home profession. We understand the importance of every call, and treat your customers with the respect and empathy they deserve. When a family calls, we provide them with appropriate attention, answering their questions and ensure the call is promptly relayed to you.

 

“Over the years I have taken training at a funeral home, done services and visitations, and gone on removals. I have taken first aid training in the past as well as some other courses. The best training I have had was learning from others at this company.”

Heidi B.,
Customer Experience Agent,
celebrating 13 years with Stericycle

Technology

Our DC to Go mobile app accommodates even the busiest funeral directors’ schedule by putting the information you need at your fingertips. From your computer to your cell phone, communications are within reach. Our web chat feature ensures you to reach potential customers online.

 

Account Management

Supervisors work closely with our clients to ensure we always live up to our guarantee of live answer all the time, dispatch within 15 minutes and call answered in three rings or less. We are always available to our directors for questions and concerns.

 

 
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