About Stericycle Communication Solutions
Stericycle Communication Solutions, which acquired Directors’ Choice in 2014, is a diversified service offering of Stericycle, Inc.—a diversified provider of services that protect people and brands, promote health and safeguard the environment. Stericycle Communication Solutions is one of North America’s leading providers of customer communication solutions for commercial businesses and healthcare organizations.
We have consolidated the capabilities of numerous businesses that offer best-in-class call center services—and invested resources in infrastructure, technology and team member training to further enhance these services. We provide communication solutions that combine a human touch and the appropriate technology to create a unique experience for customers.
Whether small or enterprise, Stericycle Communication Solutions provides commercial businesses with an industry-leading portfolio of answering services and contact center solutions and acts as an extension of their brand through highly professional customer service. With patient-focused medical call center services for organizations from physician practices to enterprise-level health systems, Stericycle Communication Solutions supports the entire care continuum, ensuring optimum patient reach.
The Communication Hub
Our industry-leading 24/7 Communication Hub of call center and live-voice services drives multi-channel inbound and outbound communications for healthcare providers and commercial businesses. Our technology closes the gaps in communication, linking customers and call center experts for improved patient engagement and satisfaction, enhanced efficiencies and boosted revenue.
Inbound services. Every call matters. Each time a client is put on hold, hangs up or can’t reach you, you risk losing them to the competition. Stericycle Communications Solutions takes care of these calls so you can take care of business and customers. We offer time-sensitive communication services, including:
- After Hours Answering
- Call Center Services
- Class/Event Registration
- Daytime Call Management
- Portal Support
- Virtual Receptionist
Outbound services. Our Communication Hub enables you to take a targeted, proactive approach to outreach. Live-voice and automated calls reinforce customer relationships and provide valuable feedback on products and services. We offer:
- Appointment Reminders
- Confidential Messaging
- Satisfaction Surveys
By utilizing our outbound solutions, patients and customers can enjoy the following benefits:
- Secure new consumers/patients to drive revenue
- Improve engagement and satisfaction
- Maintain customer/patient relationships
- Increase access to services and provide 24/7 reliable services
- Streamline operations, improve productivity
For more information about our solutions, call 866-783-9820 or visit StericycleCommunications.com