Web Chat – our newest service
We are proud to announce that we now offer Web Chat! A funeral industry answering service first: a live chat service on your website hosted by us! Allow your website visitors and families-in-need the convenience of connecting with a funeral service agent instantly. With the simple click of a button on your website, visitors won’t need to call or e-mail, they’re instantly connected with a Directors’ Choice, funeral-industry trained, operator.
Dealing with urgent and non-urgent calls constantly, our agents have a naturally empathetic manner of communication with all varieties of customers in the funeral industry, but most importantly, the families. Given the years of experience of all our agents, there is no question that this passion can be conveyed regardless of the method of communication.
Just like our award-winning telephone answering services, our live chat agents will aid the visitor in any of the following situations:
- Service information
- Completing a first call
- Death Certificate requests
- Ongoing Service arrangements
- Directions to the location
With the live chat option available on a website, potential customers are given as many ways to get in touch with your funeral home as possible. Questions are answered in real time, giving the customer a sense of being taken care of rather than forcing them to pick up the phone, visit the location, or locate the answer themselves on the website (an answer that may not be there). Live chat is more effective than e-mail as the customer does not have to wait an uncertain amount of time for a response; they have a virtual representative assisting them immediately. The service will be available from Directors’ Choice 24 hours a day, 7 days a week!